About Us

Established in 2018, we are a Newport, (Wales) based company that deals in design, manufacture and retail of Kashmiri scarves, shawls, rugs, wall hangings, handmade bags, paper machie decor and accessories made of cashmere, wool, silk, and recycled paper.

We take pride in our ethical practices and our commitment to sustainability. All of our products are handcrafted by skilled artisans from Kashmir, who have honed their craft over generations. By working directly with these artisans, we ensure that our products are of the highest quality and that our artisans receive fair compensation for their work.

Our scarves and shawls are made from the finest cashmere, wool, and silk, and are perfect for any occasion, whether it’s a night out on the town or a cozy evening at home. Our rugs and wall hangings are perfect for adding a touch of warmth and elegance to any room, and our handmade bags are both stylish and practical.

In addition to our commitment to craftsmanship and sustainability, we are also committed to giving back to the communities that we work with. A portion of our proceeds goes towards supporting education and healthcare initiatives in Kashmir, India.

Shop Address: Unit 18, Kingsway Centre, Newport NP20 1EB

 RETURN POLICY

Return Policy

At Kash Crafts UK, we strive to ensure that you are completely satisfied with your purchases. However, we understand that sometimes you may need to return an item. Our return policy is designed to be simple and fair, and to accommodate your needs.

Return Conditions:

1. Unused Items: You can return an item if it has not been used. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

2. Defective or Damaged Items: If you receive a defective or damaged item, please notify us immediately. We will arrange for a return and process a full refund or exchange.

3. Change of Mind: We respect your statutory rights to change your mind. If you do so, you can return the item within 15 days of purchase for a full refund, provided it meets our conditions for unused items.

4. Proof of Purchase: Please include a proof of purchase with your return.

Additional Terms:

• Return Shipping: Customers are responsible for return shipping costs unless the item is defective or damaged. In such cases, Kash Crafts UK will cover the return shipping.

• Refunds: Once we receive and inspect your return, we will notify you and process your refund. Refunds will be made to the original method of payment.

• Exchanges: If you prefer an exchange over a refund, please indicate this when you request a return. Exchanges are subject to item availability.

• Return Window: The return must be postmarked within 15 days of the original purchase date.

• Non-returnable Items: Certain types of items cannot be returned, such as perishable goods, custom products, and personal care goods. Please contact us if you have questions or concerns about your specific item.

• Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

Contact Us:

If you have any questions or require assistance with your return, please contact our customer service team. We are here to help!