At Kash Crafts (UK) we want you to love what you buy. If you are not completely happy, this page explains how to return an item and get a refund or exchange.

Changing your mind You have the right to cancel your order and return it for any reason within 14 days of receiving it. To cancel, email kashcraftsuk@gmail.com or call/WhatsApp 07825 162918 with your order number and the item(s) you want to return. You then have a further 14 days to send the item(s) back to us.

Condition of returned itemsItems should be unused, unworn and in their original condition and packaging, with any tags still attached. Please take reasonable care of the item while it is in your possession. We may reduce your refund if an item has been used or damaged beyond what is needed to inspect it.

Faulty, damaged or incorrect itemsIf your item arrives damaged, faulty or not as described, please contact us as soon as possible and include your order number and photos where you can. We will arrange a replacement or a full refund, and we will cover the cost of returning the item. This does not affect your statutory rights under the Consumer Rights Act 2015.

How to return an item1.Contact us at kashcraftsuk@gmail.com or 07825 162918 to tell us you want to return an item.

2. We will reply with our returns address and instructions.

3. Pack the item securely and send it back using a tracked service. We recommend keeping proof of postage.

4. Include your order number and name inside the parcel.

Return costsIf you are returning an item because you changed your mind, you are responsible for the cost of returning it. We cannot accept responsibility for items lost in transit, so please use a tracked service.


RefundsWe will refund you within 14 days of receiving the returned item, or of receiving proof that you have sent it back. Refunds go to the original payment method. If you cancelled the whole order, we will also refund the standard delivery cost you paid.

ExchangesIf you would prefer an exchange, tell us when you contact us. Exchanges depend on stock availability.

Items that cannot be returnedPlease note that custom or made-to-order items, personalised items, and goods that cannot be resold for hygiene reasons cannot be returned unless faulty. Because many of our pieces are handmade by artisans in Kashmir, small variations in colour, size and pattern are natural and are not a fault.

Gift returnsIf an item was marked as a gift and sent directly to you, we will issue a gift credit for its value.

Contact us Email kashcraftsuk@gmail.com or call/WhatsApp 07825 162918 and we will be happy to help.