Last updated: 12 October 2026

Kash Crafts (UK) (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect through kashcrafts.co.uk, how we use it, and your rights under UK data protection law (the UK GDPR and the Data Protection Act 2018).

Who we are

Kash Crafts (UK) is the data controller for your information. Email: kashcraftsuk@gmail.com. Phone: 07825 162918. Address: Wanis Riverbank Avenue, Newport NP19 7EF, Wales, UK. 

What information we collect

• Order information: name, delivery and billing address, email address, phone number and the items you buy.
• Account information: if you create an account, your username, email and password (stored securely).
• Payment information: payments are processed by our payment providers (such as PayPal and card processors). We do not see or store your full card details.
• Messages: anything you send us by email, contact form or WhatsApp.
• Technical information: IP address, browser type, device information and pages visited, collected through cookies and similar technologies.

How we use your information

• To process and deliver your orders and handle returns and refunds.
• To reply to your questions and give customer support.
• To manage your account.
• To prevent fraud and keep our website secure.
• To improve our website and understand how it is used.
• To send marketing emails or messages, only where you have agreed to receive them. You can opt out at any time.
• To show relevant adverts on platforms such as Pinterest and Facebook, where you have consented to advertising cookies.

Our legal bases

We process your information to perform our contract with you (orders), to meet legal obligations (such as tax records), for our legitimate interests (running and securing our business), and, where required, with your consent (marketing and non-essential cookies).

Cookies and tracking

Our website uses cookies to keep it working, remember your basket and measure how it performs. We also use tracking tools from Meta (Facebook) and Pinterest to measure and improve our advertising. You can accept or reject non-essential cookies through our cookie banner, and you can change your browser settings to block cookies at any time. 

Who we share information with

We only share information where needed to run our business. This includes delivery companies and couriers, payment providers (such as PayPal), our website hosting and e-commerce software (WordPress and WooCommerce), email and chat services (including WhatsApp), and advertising and analytics providers (such as Meta and Pinterest). We do not sell your personal information. Where information is sent outside the UK, we make sure appropriate safeguards are in place.

How long we keep your information

We keep order and accounting records for 6 years to meet legal and tax requirements. Other information is kept only as long as it is needed for the purposes above, and marketing details until you unsubscribe.

Your rights

You have the right to access the personal information we hold about you, to have it corrected or deleted, to restrict or object to how we use it, to move it to another provider, and to withdraw consent at any time. To use any of these rights, email kashcraftsuk@gmail.com. We will respond within one month.

Complaints

If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.